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Pick-up, Shipping & Returns

DELIVERY.

We ship bicycles & accessories directly to your door. Your bicycle will be delivered to you in a flat pack, 80% assembled. We will provide you with instructions so that you can complete the remainder of assembly. Shipping is free throughout the USA (excludes Hawaii & Alaska). Please contact us for shipping rates to Hawaii & Alaska. Papillionaire mechanics are available over the phone Tuesday - Saturday in order to answer any of your assembly questions. Just call (718) 422-0787.

 

DELIVERY TO BIKE STORE (BICYCLES ONLY).

If you would like a bike store to complete assembly of your bicycle, put the bike store's address in the shipping details section of your order. We will ship your bicycle directly to the bike store. It is important that you speak to the bike store first and let them know your bicycle will be sent directly to them. You should also try to confirm an assembly price with the bike store prior to delivery. You will responsible for all assembly charges.

 

DELIVERY TIMES.

All in stock items will be dispatched within 5 days of ordering. You will receive a dispatch notification & tracking number. Items are dispatched from Brooklyn, NY and standard delivery time frames apply. If you live in a rural area please allow a few extra days for delivery.

 

SHIPPING TO CANADA.

We ship to Canada! A shipping fee of $80USD will be added to your order at checkout. Canada shipping is available for bicycles & add-ons only. 

 

RETURNS. 

Customer satisfaction is our number one priority. If you change your mind you can return the item within 30 days of delivery. We will exchange the item or refund your payment in full. Please note that all returned bikes must be in the same condition as they were received. Return and exchange shipping will be at the customer's expense.

 

PICK UP.

Papillionaire Bicycles provides a FREE pick up service from our store (Brooklyn, NY). You can pick up your bicycle 100% assembled and ready to ride. Please wait for notification that your bicycle is ready for pick up.